RETURN AND REFUND POLICY

Last updated: September 19, 2026

At ANOVARD, we want you to be satisfied with your purchase. This Return and Refund Policy explains your rights and the procedure for returns, withdrawals, refunds and complaints.

Nothing in this Policy limits any mandatory consumer rights available under Polish or European Union law.

1. 14-DAY RIGHT OF WITHDRAWAL

If you are a consumer who purchased goods online, you generally have the right to withdraw from the contract within 14 days without giving any reason.

For goods, the 14-day period begins on the day you, or a person designated by you other than the carrier, receives the goods.

If one order contains several goods delivered separately, the withdrawal period begins when the final item, batch or part is received.

To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.

You may contact us at:

Email: info@gopolanda.com
Phone: +48 570 606 399

Please include your order number and sufficient information to identify your order.

You do not need to provide a reason for exercising your statutory right of withdrawal.

2. RETURNING THE GOODS

After informing us that you are withdrawing from the contract, you must return the goods without undue delay and no later than 14 days from the date on which you informed us of your decision to withdraw.

Please contact us before sending the parcel so that we can provide the appropriate return instructions.

Unless otherwise agreed, returns should be sent to the return address provided by ANOVARD.

Do not send products cash on delivery unless we expressly agree to this in advance.

3. CONDITION OF RETURNED PRODUCTS

You may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics and functioning, similar to what would normally be possible in a physical store.

You may be responsible for any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.

Where reasonably possible, please return the product with:

• its accessories;
• instructions;
• included components;
• original packaging, where available.

The absence of original packaging alone does not automatically remove statutory consumer rights.

4. RETURN SHIPPING COSTS

If you exercise your statutory right of withdrawal because you changed your mind, you are responsible for the direct cost of returning the goods, unless ANOVARD has expressly agreed to cover those costs.

This applies because customers are informed of this obligation before purchase.

If the return concerns a defective, damaged or non-conforming product, the applicable costs are handled under the complaint rules described below.

5. REFUNDS

When you validly withdraw from the contract, we will refund payments received from you in accordance with applicable law.

This includes the original delivery cost up to the amount of the least expensive standard delivery method offered for the order.

If you selected a more expensive delivery method, such as premium or express delivery, the additional amount above the cheapest standard delivery method does not have to be refunded.

Refunds will be made without undue delay and generally no later than 14 days from the date on which we are informed of your decision to withdraw.

We may withhold the refund until:

• we receive the returned goods; or
• you provide evidence that the goods have been sent back,

whichever occurs first.

Unless otherwise agreed, refunds will be issued using the same payment method used for the original transaction.

You will not be charged a fee solely for receiving the refund.

6. DAMAGED, DEFECTIVE OR NON-CONFORMING PRODUCTS

The statutory right of withdrawal is separate from your rights when a product is defective or does not conform to the sales contract.

Under Polish consumer law, the seller is generally responsible for a lack of conformity that becomes apparent within 2 years from delivery of the goods.

Depending on the circumstances and applicable law, you may have the right to request:

• repair;
• replacement;
• price reduction; or
• termination of the contract and refund.

For complaints concerning a non-conforming product, the consumer does not bear costs that the law requires the seller to cover, including necessary transport, repair or replacement costs.

To submit a complaint, contact:

Email: info@gopolanda.com

Please include:

• your order number;
• a description of the issue;
• relevant information about the product.

Photos may help us assess the issue more quickly, but providing photographs does not replace or limit your statutory consumer rights.

We will respond to consumer complaints within the period required by applicable Polish law.

7. PRODUCTS DAMAGED DURING DELIVERY

If your parcel or product appears damaged when delivered, please contact us as soon as reasonably possible.

Where possible, please retain:

• the packaging;
• the shipping label;
• the damaged product.

Photographs of the parcel and product may help us investigate the issue with the carrier.

Your statutory rights are not affected by whether carrier damage is immediately reported.

8. ORDER CANCELLATION BEFORE FULFILMENT

If your order has not yet been fulfilled or dispatched, you may request cancellation.

Where Shopify's cancellation function is available for your order, you may also use that function.

If cancellation is successfully completed before shipment, any payment due to be refunded will be returned using the applicable payment method.

If the order has already been shipped, your statutory right of withdrawal may still apply.

9. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The statutory right of withdrawal may not apply in situations specifically excluded by applicable law.

Examples may include certain goods:

• made to the consumer's individual specifications or clearly personalised;
• which, due to their nature, fall within another statutory exception.

Any applicable exception will be communicated before purchase where required by law.

10. EXCHANGES

If you would like a different product or size, please contact us.

Where an exchange service is available, we will explain the procedure.

Unless otherwise agreed, a statutory withdrawal and a separate new order may be used instead of a direct exchange.

11. RETURN ADDRESS

Please contact ANOVARD before sending a return so that we can confirm the correct return address and instructions.

ANOVARD
Józefa Chełmońskiego 72D
31-340 Kraków
Poland

Email: info@gopolanda.com
Phone: +48 570 606 399

12. CONTACT

If you have questions about a return, refund or complaint, please contact:

ANOVARD
Email: info@gopolanda.com
Phone: +48 570 606 399